Terms & Conditions
Delivery Policy:
1.
Acoustic online delivers within South Africa and
will determine the cost of your delivery based on the weight and size of your
parcel as well as your address.
2.
Acoustic online will deliver within 5-6 working
days depending on where you live.
3. Working days are defined to be Monday to Friday excluding public holidays.
4. Should you have any queries regarding delivery please email sales@acousticaudio.co.za.
Late Delivery:
1.
If the product(s) you have purchased are not
delivered within the agreed delivery period as specified in the Acoustic online
terms and conditions, the Electronic Communications and Transactions Act of
2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice.
2.
The product(s) in question must be returned to
Acoustic online in their original state.
No boxes opened or seals broken.
3.
Any such cancellation must be done by email to sales@acousticaudio.co.za.
4.
Acoustic online will then refund you.
Courier Charges:
All orders are subject to a courier fee.
Online Prices
Certain items are available in store only and subject to our fitment (fitment cost not included). Prices are subject to change without notice due to exchange rate.
Permanently and temporarily unavailable products:
If the product(s) you have purchased are temporarily or
permanently unavailable, Acoustic online will notify you thereof as well as the
anticipated delay in delivery and, unless you agree to wait for such longer
period for delivery, Acoustic online will send you a replacement product
instead.
Product returns:
1.
Acoustic online will arrange collection and
deliver the correct product to you if the incorrect product is delivered by
mistake (i.e. it is not the product you purchased) if
(a) the
product has not been removed from the
original packaging and seals not broken;
(b) the
product is not used at all.
Please notify Acoustic online
thereof via email sales@acousticaudio.co.za
so that we can resolve the mistake by arranging to collect such product from
you and deliver the correct product to you as quickly as possible.
2.
Make sure that you purchase the right product
for your needs / application – email sales @acousticaudio.co.za for assistance.